This is why the NATO phonetic alphabet was created, initially for military use but now also utilised in many areas of civilian life. And based on your personal everyday experiences, your brain is more likely to pick “a bathroom on your right” as having practical relevance for you than “a bad moon on the rise”.Ī simple case of misheard lyrics can be funny, but what about a pilot mishearing the map grid of a rescue extraction point? Just one wrong letter or number could cost lives. Miss even the last syllable of a word and this part your brain will subconsciously complete the sentence for you. The part of your brain that’s to blame is the angular gyrus, which uses all your gathered knowledge to fill in unclear, nonsensical phrases with predictable words. This happens when we don’t hear words or phrases clearly and our brain jumps in to help us by putting together words or phrases from our vocabulary that sound most like the not-so-clear words or phrases. There’s an official word for this grammatical phenomenon – oronyms. You’re not alone in mangling your favorite songs. Wet, damp (ACMI), dry and hybrid lease contracts for airlines Providing aircraft charter solutions for orchestras Pharmaceutical specific charter solutions adapted for sensitive goods Working together with travel agents and tour operators Tailored aircraft charters for film & media productionĪrranging charters for sporting events, organisations & athletes Personnel and cargo solutions for the industry Providing aircraft charters for the music industries

Individual or large charter programmes for governments Supporting freight forwarders with their logistical requirements Time sensitive and secure aircraft charters in emergenciesĪssisting event organisers with their logistics requirements

Ask Talk to your answering services representative today to see if you’re using a suited spelling alphabet for your practice.Aircraft leasing and cargo charter solutionsĬharter for key personnel or time-sensitive cargoĪssisting travel departments around the world We have provided a copy of the ICAO spelling alphabet so that you can use it as a reference.īy using this spelling alphabet, or by creating your own, you can have top-of-the-line call confirmation. So take for example, you have “A” for Alpha, “B” for Bravo, “C” as in Charlie and so on. This is used by military, as well as police radio communication. If you would like an example, you may be similar with the International Civil Aviation Organization (ICAO) alphabet. You will want to have words with distinguishing sounds to separate similar-sounding letters. Creating a spelling alphabet for call confirmation can be fun and exciting. This is a list of common words to your region and audience. The perfect way of utilizing a spelling alphabet, (a list of words that are used to clarify letters) is by generating a list with unique words known and used by your faculty and regular callers. If at any time there is a miscommunication and the agent never uses call confirmation, or their spelling alphabet, the medical practice could have a serious mix up.

They are hard of hearing and they are asking for the date, time and directions for their appointment. For example, a client calls into your medical answering service. When a client or customer calls in, the agent representing your establishment needs to make sure that they are listening attentively, as well as providing information that is easily understood by the client. Spelling alphabets may seem silly, but in fact they are a vital part of making call confirmation easy. Every representative has this list located at their desk and is familiar with it. Any high-end virtual receptionist, call center or answering service is equipped with a spelling alphabet.

Posted Septem& in Answering Services, Business, Customer Service, Marketing.Ĭall confirmation is the key to taking telephone calls and messages.

Customer service spelling alphabet